Based on a managed services model, our services are proactive rather than reactive: the model works because IT issues are prevented before they become problems to be fixed. Because we charge a regular monthly fee to maintain computer health, rather than an hourly fee to fix machines that are broken, our costs are reduced when your network is healthy and strong.
We have helped our clients save tens of thousands of dollars a year, while giving them a stable network that is easy to maintain.
Lower Total IT Costs: Through a regular monthly fee that covers all preventative and proactive maintenance for client machines, total IT costs are lowered. We monitor a number of key network health indicators; update patches, anti-virus, and anti-spyware tools; and regularly make upgrades and provide fixes before users are impacted or notice a decline in performance. With unlimited Helpdesk support included as part of our support services, most network issues that users do experience are problems that can be quickly corrected without an office visit or hourly fee.
Reduced Hidden Costs and Increased Staff Productivity: Because client PCs and servers are stable and secure, with fewer disruptions or breakdowns, your staff have more time to be productive. Our computer standardization strategies assure that all the tools your staff need are at their fingertips while lowering training costs and reducing time-consuming support calls. Our team of certified Engineers provides remote maintenance, fixing even the most complicated problems behind the scenes. A stable and secure network environment also means your staff experience fewer instances of data loss, instances that not only require your time to rebuild the data, but also impede short- and long-term business growth.
Greater IT Cost Predictability: Even with the most robust IT support structure, most small-to-medium businesses struggle to determine how much should be set aside each month for IT support to deal with tricky desktop issues or server and network outages. With our fixed monthly fees that cover monitoring, preventative maintenance, and unlimited remote support, our clients know their exact IT costs per month, and they can budget and plan appropriately.
Stronger Alignment of IT with Business Goals: Our clients have access to our business consultants, individuals who have worked with other small-to-medium-sized organizations to ensure that IT furthers company strategy. Through quarterly business reviews, our consultants examine client business goals and provide advice and support based on both available and future technology, looking for ways to make our clients’ networks not only stronger but also more efficient. All with the purpose of making sure current IT investments match the uniqueness and breadth of our clients’ visions.
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17545 Old National Pike
Frostburg, MD 21532
M-F: 8:30am - 5pm